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El Camino Hospital Los Gatos

When the Community Hospital of Los Gatos closed its doors on April 10th, they opened the door to key hires that would oversee the transition and project management for the renovation and transformation into the El Camino Hospital Los Gatos. The main challenge posed for the 113 bed hospital, was to safely and effectively introduce new staff, equipment, policies and supplies before an ambitious 90 day deadline. Chief medical officer and president of El Camino Hospital Los Gatos, Eric Pifer M.D. selected leading manager hires including Par Erbst as Director of the Emergency Department and partnered with Los Angeles based, Health Technical Services (HTS) to insure the thorough training of staff, and full integration of new policies.

Some of the primary goals of the re-design were to enhance technology and innovation, patient and family friendly atmosphere, operational efficiency, design for future flexibility, and move away from a paper-driven environment to integrated IT systems to improve patient care. While the list of departmental and technological upgrades were substantial, structural modifications were limited to minor repairs, with the building being re-painted, the addition of new floors and remodeling the emergency room.

The HTS team implemented choice protocols and procedures that helped reach their deadlines. "This was a major accomplishment given the small window we had," said Kelly Guzman, Executive Director of Transition Planning at Healthcare Technical Services (HTS). Guzman was also appointed as the hospital's Interim Chief Nursing Officer during the changeover. Notable strategies included a Critical Task Log (CTL) which tracked all issues, ensured key deliverables and coordinated training of staff to facilitate the development of future workflow; custom "Day in the Life" scenarios which provided valuable real life testing of systems and training of staff, and use of the Visual Fragnets® module, part of FreightTrain® software and online construction management systems, which utilized room layout drawings to plan occupancy and provide hospital readiness oversight.

The efficaciousness of the project was realized on July 6th, when the California Department of Health granted the El Camino Hospital Los Gatos a full license, slating them to open their doors by noon on July 12th. "The HTS team's experience, leadership and project management skills and tools were invaluable in helping us organize and track our work so that we could reopen the Los Gatos site 90 days as promised," said Kenneth Graham, CEO of El Camino Hospital.

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